In Norway, we want a society where everyone can participate. Therefore, universal design of ICT is a legal requirement for both public and private sector.
Video - Universal design of ICT in 2 minutes
See our short video that explains what universal design of the web in Norway means:
Universal design of ICT - a better digital life
The Norwegian version was launched in February 2015. The English version was launched in August 2016.
This website provides information about § 14 in the Anti-Discrimination and Accessibility Act and the regulations that legislate universal design of information and communication technology (ICT) in Norway.
The regulations have been prepared by the Norwegian Ministry of Government Administration, Reform and Church Affairs.
Requirements in the regulation
The requirements are relevant for private businesses, organisations, and government agencies. They are applicable to websites and self-service machines. The use of social media, such as blogs, Facebook and Twitter, for non-commercial purposes are not covered by the regulations.
Universal design means "designing, or accommodating, the main solution with regards to physical conditions, so that the solution may be used by as many people as possible," regardless of disability.
The Web Content Accessibility Guidelines (WCAG) 2.0 level AA is the standard for the universal design of websites. There are some exceptions regarding time-based media: 1.2.3 Audio Description or Media Alternative (Prerecorded content), 1.2.4 Captions (Live content) and 1.2.5 Audio Description (Prerecorded content)
Self-service machine standards
There are ten international standards for the universal design of self-service machines
- CEN/TS 15291:2006 - Identification Card Systems: - Man-machine interface: Technical Specification: Guidance on design of accessible card systems
- NS-EN 1332-1:2009 - Identification card systems - Man-machine interface - Part 1: Design principles for the user interface
- EN 1332-2:1998 - Identification Card Systems: - Man-machine interface Part 2: Dimensions and location of a tactile identifier for ID-1 cards
- NS-EN 1332-3:2008 - Identification Card Systems: - Man-machine interface Part 3: Keypads
- NS-EN 1332-4:2007 - Identification Card Systems: - Man-machine interface Part 4: Coding of user requirements for people with special needs
- NS-EN 1332-5:2006 - Identification Card Systems: - Man-machine interface Part 5: Raised tactile symbols for differentiation of application on ID-1 cards
- NS-EN ISO 9241-20:2009 - Ergonomics of human-system interaction -- Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services
- ISO 20282-1:2006 - Ease of operation of everyday products -- Part 1: Context of use and user characteristics.
- ISO/TS 20282-2:2006 - Ease of operation of everyday products -- Part 2: Test method
- ISO/TR 22411:2008 - Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities
The regulations were approved 21 June 2013 and took effect 1 July 2013. This means that new ICT solutions should be universally designed from 1 July 2014. Existing ICT solutions should be universally designed from 2021.
The Norwegian Agency for Public Management and eGovernment (Difi) is responsible for monitoring whether the regulations will be met. Difi, represented by the Authority for Universal Design of ICT, supervise the regulations. Information and guidance work is one of the main tasks for the authority. Our vision is a society without digital barriers.
Guidance and information
The Authority works with guidance and information. On our website, you can see our suggestions on how to meet the requirements for web solutions, Løsningsforslag for web. These are still in Norwegian only.
Baseline assessment - Digital barriers on Norwegian websites
The Authority has carried out a survey to assess the universal design status of Norwegian websites. The survey was conducted in the period September 2014 to January 2015. We evaluated some 300 websites in the private sector and public sector against a sample of the requirements defined in the regulations.
Telephone: +47 22 45 10 00 (reception, monday til fridag, 8 am - 3 pm)
Post address: Postboks 8115 Dep., 0032 Oslo, Norway.
Visiting address: Skrivarvegen 2, 6863 Leikanger (map, external link).
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